Refund policy

RETURNS 

WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. 

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN, UNWASHED, OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. 

CONTACT US

PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL AND YOUR REASON FOR RETURNING. 

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING. 

*IF ITEMS ARE NOT SHIPPED BACK WITHIN THE RETURN WINDOW NO REFUND WILL BE ISSUED

PMI
ATTN: RETURNS
111 E. OLD HICKORY BLVD
MADISON TN 37115

 

REFUNDS 


WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN AND LET YOU KNOW IF THE REFUND WAS APPROVED. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND.

NO REFUNDS CAN BE MADE AFTER 90 DAYS FROM THE ORIGINAL ORDER DATE. 

DAMAGES AND ISSUES 
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US HERE.  IF THE ITEM IS DEFECTIVE OR DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. 


EXCEPTIONS / NON-RETURNABLE ITEMS 
WE CAN NOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.


EXCHANGES

WE HAVE A 30-DAY EXCHANGE POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST AN EXCHANGE. 

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN, UNWASHED, OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. 

TO START AN EXCHANGE, PLEASE CONTACT US

BE SURE TO INCLUDE YOUR ORDER NUMBER, WHAT ITEM YOU WILL BE EXCHANGING, AND YOUR DESIRED REPLACEMENT ITEM. 

EXCHANGE SHIPPING LABELS WILL BE PROVIDED FOR U.S. EXCHANGES ONLY. ITEMS MUST BE SHIPPED BACK WITHIN TWO WEEKS OF BEING ISSUED THE RETURN SHIPPING LABEL.

SHIP ALL EXCHANGES TO THE ADDRESS BELOW. 

PMI
ATTN: EXCHANGE
111 E. OLD HICKORY BLVD
MADISON TN 37115